Refund Policy

Refund and Return Policy

Thank you for choosing MALYNAS.

At MALYNAS, we are committed to thoughtful design, quality craftsmanship, and customer satisfaction. We take pride in delivering carefully curated women’s clothing, and we want you to feel confident with every purchase. If for any reason you are not completely satisfied, we offer a clear and straightforward refund and return policy for your peace of mind.

30-Day Return Policy

We accept returns within 30 days from the date you purchase your order.

To be eligible for a return, the item must be:

Unworn and unused

In the same condition as received

With all original tags attached

In its original packaging

Accompanied by proof of purchase (order confirmation or receipt)

How to Initiate a Return

1. Contact Us
Before sending any item back, please contact our support team at:
📧 contact.malynas@gmail.com

2. Return Approval
Once your return request is reviewed and approved, you will receive detailed instructions on how and where to send your item.

3. Package the Item
Please pack the item securely in its original packaging, including any accessories or tags.

Important: Items sent back without first requesting a return will not be accepted.

Return Shipping

If the correct item was delivered and it is not defective or damaged, the customer is responsible for return shipping costs.

We strongly recommend using a trackable shipping method, as MALYNAS is not responsible for lost return shipments.

If the return is due to an error on our part (wrong item, defective, or damaged), we will cover the return shipping cost.

Refund Process

Once we receive and inspect your return:

You will be notified via email that your return has been received.

We will inform you whether your refund is approved or rejected.

If approved:

The refund will be issued to your original payment method within 5 business days.

Please note that your bank or card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund approval, please contact us at contact.malynas@gmail.com

Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us immediately at contact.malynas@gmail.com
 with a description and clear photos of the issue. We will assess the situation and work quickly to make it right.

Non-Returnable Items

We do not accept returns for:

Sale or discounted items

Gift cards

Items that have been worn, washed, or altered

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

The fastest way to receive a different item is to return the original product first. Once your return is approved, you may place a new order separately.

Important Notice

Return requests can only be submitted after the order has been successfully delivered and received by the customer. Requests made prior to delivery will not be accepted.

Contact Information

📧 Email: contact.malynas@gmail.com